5-Year UV Warranty

Designed to last. Built for the US sun. Backed in writing.

A market-leading 5-year UV warranty on commercial-grade green walls and hedges

Designer Plants stands behind its UV commercial-grade range with one of the longest warranties in the industry. Trusted across 55,000+ installations and specified by Disney, BMW, Coca-Cola, and Westfield.

Designer Plants 5 Year UV Warranty Badge

Let The Sun Shine

UV-resistant artificial hedges, vertical gardens, and green walls by Designer Plants are engineered for the US climate — from the tropical sun in Florida and Hawaii to the alpine conditions of Alaska and the Rocky Mountains.

Unlike many competitors, Designer Plants integrates high-quality UV inhibitors directly within the leaf material of the UV commercial-grade hedge and green wall range — not surface-applied. This is what underpins the market-leading 5-year fade and crack guarantee.

And it is done safely. The UV protection used is home-safe and RoHS compliant — free from lead and heavy metals. Learn more about RoHS compliance.

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Real installations. Real US conditions.

Beachfront Rooftop Terrace

Location: Beachfront rooftop terrace
Sun exposure: ~6 hours daily / 2,079 hours per year
Peak temperature: 75°F mid-summer
Conditions: Direct sun, salt air, exposed elevation

Front Boundary Fence

Location: Residential front fence, full sun
Sun exposure: ~5.4 hours daily / 2,079 hours per year
Peak temperature: 75°F mid-summer
Conditions: Direct sun, street-facing, year-round display

Poolside Surround

Poolside artificial hedge installation in direct sun

Location: Poolside hedge surround
Sun exposure: ~8.8 hours daily / 3,200 hours per year
Peak temperature: 82.4°F mid-summer
Conditions: Direct sun, chlorine exposure, high UV index

Warranty coverage by product range

Designer Plants offers tiered coverage matched to the product type. The headline 5-year UV warranty applies to the commercial-grade range engineered for direct sun and extreme conditions.

The Designer Plants 5-year UV warranty covers the commercial-grade range against excessive colour fade, cracking, and failure under normal use in US conditions. Applies to products clearly marked as UV resistant and 5-year warranted at point of sale.

Covered events:

Excessive colour fade beyond expected minor loss of shine or vividness
Cracking of the product (small affected sections will be replaced)
Product failure rendering the item unusable

Metal frames, mounting brackets, and structural components are warranted for 3 years against manufacturer defects under normal indoor and sheltered outdoor use.

Individual UV-rated artificial plants, bushes, topiary, and trees are warranted for 12 months against fading and cracking under normal use. This tier reflects the differing UV exposure conditions of plant specimens compared to large-format panel systems.

Indoor plants and products not marked as UV resistant are not covered under UV warranty terms.

What's covered, what's not

The terms below apply across all warranty tiers. For full terms and conditions read the full warranty policy.

Covered

Manufacturer defects causing product failure under normal use
Excessive colour fade beyond normal aging of all plastics
Cracking of the product during the warranty period
Products correctly installed using recommended installation equipment
Original purchaser only (warranty is non-transferable)

Not covered

Damage from misuse, incorrect installation, or non-approved installation methods
Storms, natural disasters, bushfires, fire, or other extreme weather events
Vandalism or human-caused damage
Damage from animals, tools, weapons, or mechanical devices
Vegetation growing through or on the product
Heat or flame applied to the product (open fire, external heat, magnification through glass)
Indoor plants and items not clearly marked as UV resistant under UV terms
Labor, building material, or any other indirect costs of replacement or repair
Project delays or other consequential damages

How to make a claim

Designer Plants handles every claim directly with the original purchaser. To resolve a claim quickly, Designer Plants requires a copy of the original receipt or invoice, photos of the product showing the issue, and notification within 7 days of becoming aware of the issue.

Notify within 7 days

Contact the team within 7 days of becoming aware of an issue. Do not return the product without prior authorisation.

Submit documentation

Provide the original receipt or invoice along with clear photos of the product and the issue.

Resolution

Designer Plants will replace, repair, or issue a credit at its discretion based on the nature of the issue.

Designer Plants reserves the right to elect between replacement, repair, or refund. Where a product has been in use for a significant portion of the warranty period, a pro-rated credit or replacement may be issued reflecting the remaining warranty term. This flexibility ensures fair resolution across the full range of warranty tiers.

Questions about coverage?

The Designer Plants team is on hand for any warranty questions, claim assistance, or guidance on which warranty tier applies to a specific product.