At Designer Plants, we want you to be completely happy with your purchase. Whether something has gone wrong with your order or you have changed your mind, we'll work with you to resolve it quickly and fairly.

Shipping

We ship from our warehouses in California and Miami, Florida, so your order dispatches from the location closest to you with available stock.

Standard Shipping Typically via UPS or FedEx Ground. Larger and bulk orders may ship via LCL freight.
Delivery Times 1–3 business days to most of the USA when stock ships from your nearest warehouse. Where stock needs to travel from one side of the country to the other, allow 5–7 business days, as we use ground shipping as standard.
Express / Air Freight Need it faster? Express or air freight is available on request. Call or email us for a quote before placing your order.

Returns & Refunds

Returns We Accept

Faults and order errors: replacement or store credit

We will provide a replacement or store credit at no cost to you where:

  • Your order arrives damaged during transit
  • You receive the incorrect product
  • The item is faulty or defective
  • The product is materially different from what was described or advertised

Please contact us with your order number and photographs (where applicable) so we can arrange a prompt resolution.

Change of mind: returns accepted within 30 days

If you have changed your mind, returns are accepted within 30 days of your order date, provided the item is unused and in its original condition with all tags and packaging intact. Change of mind returns are subject to a 15% restocking fee, the shipping deductions set out below, and return freight arranged and paid by you. See Approved Returns for the full conditions.

Returns We Do Not Accept

To protect the quality and safety of returned goods, we are unable to accept returns where:

  • The item has been damaged by the customer after delivery
  • The item has been used
  • Tags or packaging have been damaged or removed
  • The return is requested outside the 30-day window

Not sure what to order? We strongly encourage customers to carefully review their order and contact us with any questions before purchasing. Our team is always happy to help ensure you order the correct products, including panel quantities, sizes and colors.

Order Changes Before Dispatch

If you realize you have ordered the wrong item or made a mistake, please contact us immediately.

Where your order has not yet been processed or dispatched, we will do our best to amend or cancel your order. However, we cannot guarantee changes will be possible once an order has entered processing or dispatch.

Order Cancellations

Should you wish to cancel your order, a cancellation fee of $25 or 25% of the order value (whichever is greater) will apply.

This fee partially covers payment processing charges, warehouse handling, administration, freight commitments and restocking costs already incurred. Cancellation fees apply once an order has been placed.

Approved Returns

Where Designer Plants agrees to accept a return, the following conditions apply:

Authorization Returns must be authorized by us before being sent. Please email us to request return authorization before sending any goods.
Timeframe Returns must be arranged within 30 days of the original order date.
Return Freight On change of mind returns, you arrange and pay for return shipping to our Miami warehouse. Designer Plants does not cover or reimburse return freight where the return is due to a change of mind.
Return Location Returned items must be sent to our Miami warehouse (address provided with your return authorization).
Shipping Deduction The original outbound shipping cost incurred by Designer Plants will be deducted from any refund. This may be more than the shipping amount you paid at checkout, particularly where free shipping was offered.
Restocking Fee A 15% restocking fee applies to change of mind returns. No restocking fee applies where the error is ours, for example if we sent you the wrong item.

Payment Obligations

You agree that you remain liable for payment of all goods and services ordered irrespective of any chargeback, payment dispute or reversal.

If payment is reversed for any reason, you remain responsible for:

The return of goods does not remove your obligation to pay amounts owing under these Terms.

Need help with an order?

Have your order number ready and our team will sort it out quickly and fairly.

Contact Us