Designer Plants USA Privacy Policy
1. Your privacy
Designer Plants USA. (WE / US / Designer Plants) is committed to protecting your personal information.
2. What we collect and how we collect it
The personal information we collect about you depends on the dealings you have with us.
Personal Information includes information about an individual who is reasonably identifiable. For example, if you:
3. Collection of personal information through websites and Apps
Information is automatically collected through your use of our websites, Affiliates’ websites and Apps, through cookies. Cookies are small text files that websites or apps may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to track usage behaviour and aggregate data to allow Designer Plants to customise a user’s experience on their websites. For example, when you visit the Designer Plants website, we may use cookies to record information including your server address, the date and time of your visit, the pages you viewed, any documents you downloaded and the type of browser and operating system you used.
4. Sensitive information
Designer Plants only collects sensitive information (eg health information) where it is reasonably necessary for our functions or activities and either you have consented, or we are required or authorised by law to do so.
5. Why we collect personal information
6. Main purposes
The main purposes for which we collect, hold, use and disclose personal information are:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
7. Direct marketing and opting out
By providing your address, email address and telephone numbers to Designer Plants, you consent to Designer Plants contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, telephone or any other means.
You may request to be removed from our systems by:
8. Email and mobile communication
If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number. You may prefer to provide to us with your personal email address or phone number rather than, for example, an email address accessible by your work colleagues.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes (unless you have opted into their programs directly).
Opt-out of text message communications. You may opt out of text messaging at any time by replying to any message with STOP or contacting us at sales (at - use @ symbol) Designerplants.com This will end the communications from that particular phone number after a confirmation text confirming the same. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Company, and you may opt out of those in a similar fashion.
Text message communications. We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.
Text message opt in: You will be opted into sms marketing though promotional events where you agree to share your phone, or when you checkout and share your phone number at that point.
9. Who we may share your personal information with third parties
We may share your personal information with third parties where appropriate for the purposes set out above, including:
We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.
10. Data quality and security
11. General
We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. Printed documents may be held at Designer Plants, or archived in boxes and stored in secure offsite facilities. We take reasonable steps to:
ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the APPs.
You can help us keep your information up to date, by letting us know about changes to your details.
You consent to your information being made publicly available, provided to any entity or party or platform where you have engaged in fraud, theft, posses goods not paid for or commenced a chargeback process or process that results in a reversal of payment.
12. Security
The steps we take to secure personal information include website protection measures, security restrictions on access to Designer Plants computer systems, controlled access to Designer Plants corporate premises, policies on document storage and security, personnel security and training and workplace policies. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Designer Plants as set out in section 8. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.
13.Third party sites
Links to third party sites that are not operated or controlled by Designer Plants are provided for your convenience. Designer Plants is not responsible for the privacy or security practices of those sites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
13b. Remarketing
From time to time Designer Plants may remarket our products and services to you using the information we have collected such as cookies or past user data. This may be used to support advertisements or campaigns to you via third party partners like Google. For opt-out information visit: http://optout.networkadvertising.org
14. Access and correction
15. General
Please contact our Privacy Officer if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
16. Access
We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.
17. Correction
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the relevant privacy laws of the relevant state, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.
18. Complaints or Questions
If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact our Privacy Officer by:
Mail: 11130 NW 122 St, Ste 100, Medley, FL 33178
Email: sales@designerplants.com (no spaces)
Online: Customer Enquiry & Feedback Form
Telephone: +1 786 723 3309
All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint.
19. Changes to this Policy
Designer Plants USA. may amend this Privacy Policy from time to time. The current version will be posted on our website.
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