Privacy Policy

Last updated: 20 October 2026

1. Who we are and what this policy covers

This website, designerplants.com (the “Site”), and the Designer Plants online store are operated by Designer Plants USA, a Wyoming corporation with its registered address at 30 N Gould St, Sheridan, WY 82801, USA (“Designer Plants,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit designerplants.com (the “Site”), shop with us, contact us (including by chat, email, phone, SMS or social media), subscribe to our communications, or otherwise interact with us. It replaces all earlier privacy policies for this Site. Our Terms and Conditions also apply to your use of the Site.

“Personal information” means information that identifies, relates to, or can reasonably be linked to you or your household. It does not include de-identified or aggregated information.

2. Personal information we collect

We may also receive information from social-media platforms when you interact with our pages or ads, and from carriers about delivery status.

3. How we use personal information

• Orders and service: to process and fulfill orders, payments, shipping, returns, warranty claims and quotes; to manage accounts and our loyalty program (if any); and to send order and service messages.
• Customer service: to answer inquiries by chat, email, phone and forms, keep records of our communications, and train and quality-check our team.
• Analytics and improvement: to understand how visitors use the Site, test page versions, fix errors and improve our products and Site.
• Marketing and advertising: to send marketing emails and texts where you have agreed, to measure our ads, and to show you our ads on other websites and platforms (including remarketing), subject to your opt-out rights (Section 10).
• Security and fraud prevention: to protect the Site, our customers and our business, detect bots and fraud, and handle payment disputes.
• Legal: to comply with tax, accounting, customs and other legal obligations, enforce our Terms, and establish, exercise or defend legal claims.
• For other purposes we tell you about when we collect the information, or with your consent.

4. Monitoring and recording – your consent

As explained in Section 8A of our Terms and Conditions, by using the Site or our chat you consent to us and our service providers monitoring, recording and analyzing your interactions with the Site and your communications with us for analytics, security, fraud prevention, advertising measurement and customer service. Sections 5 to 7 describe the tools involved. If you do not consent, please do not use the Site or chat, and contact us by email instead.

5. Cookies, pixels and the tools we use

We and our service providers use cookies, pixels, tags, scripts, local storage and similar technologies. Some are essential to run the store (for example, the cart and checkout). Others are used for analytics, advertising and site features. These third-party tools may collect information directly from your browser when you visit the Site. The tools we currently use, by category, are:

Store platform, checkout and payments

• Shopify (including Shopify Checkout, Shop Pay and the Shop app) (Shopify Inc.): Hosts the Site and store, processes orders and payments, sets essential and analytics cookies (for example _shopify_essential, _shopify_analytics, _shopify_marketing, localization, cart_currency), and provides fraud screening. Shopify privacy policy.
• Payment processors (Shopify Payments and other payment methods shown at checkout): Process card and wallet payments. We do not store full card numbers.

Analytics and site measurement

• Google Analytics 4 and Google Tag Manager (Google LLC): Measures visits, pages viewed, events and approximate location using cookies such as _ga. Google privacy policy; Google Analytics opt-out add-on.
• Shopify analytics (Shopify Inc.): Store traffic and sales reporting.
• Shogun (page builder and A/B testing) (Shogun): Builds pages and runs page-version tests; sets visitor/session test identifiers (_shg_ab_*).
• Metricool (Metricool): Website and marketing analytics (traffic, referrals and campaign performance).
• Error and performance monitoring (Sentry and similar providers used by our apps): Captures technical error and performance data.

Advertising, remarketing and conversion measurement

• Google Ads, Google Merchant Center and DoubleClick (Google LLC): Measures ad conversions and shows our ads, including remarketing (cookies such as _gcl_au). Google ad settings.
• Meta Pixel (Facebook and Instagram) (Meta Platforms, Inc.): Measures ad performance and builds audiences for ads on Facebook and Instagram (cookie _fbp). Meta privacy policy; Meta ad preferences.
• Microsoft Advertising (Bing) Universal Event Tracking (UET) (Microsoft Corporation): Measures ad conversions and remarketing on Microsoft/Bing (cookies such as MUID, _uetsid, _uetvid). Microsoft privacy statement; Microsoft ad settings.
• Pinterest Tag (Pinterest, Inc.): Measures ad conversions and builds audiences for ads on Pinterest (cookie _pin_unauth). Pinterest privacy policy.
• OpenAI Ads & ChatGPT Ads Pixel (Shopify app by Reach) (Reach (app provider) and OpenAI): Advertising measurement and attribution for our ads on OpenAI/ChatGPT surfaces. Shares browser-side and server-side event data, such as page views, product views, add-to-cart and checkout events, order events, and device and IP identifiers, with OpenAI and the app provider for ad measurement and attribution. This is treated as “sharing”/targeted advertising (Section 10).

Email, SMS, forms and marketing automation

• Omnisend (Omnisend): Sign-up forms, email and SMS marketing, abandoned-cart messages, and on-site activity tracking for those messages (cookies such as omnisendSessionID).
• Shopify forms (Shopify): Our contact, quote and inquiry forms are built on Shopify. The details you enter, such as name, email, phone and message, are sent to us and stored in our email, Shopify and Omnisend systems so we can reply to you.
• Elfsight widgets (Elfsight): On-site widgets.

Reviews, loyalty and site features

• Loox (Loox): Collects and displays product reviews and photos and sends review requests.
• Joy Loyalty Program (Joy (Avada)): Runs our points/rewards program, if we offer a loyalty program.
• Robin Pro gallery (Robin Pro): Displays image galleries.
• Cloudflare and content-delivery networks (Cloudflare and others): Security, bot protection and fast content delivery (cookie __cf_bm).

Customer service and chat

• LeadConnector (HighLevel) chat and messaging (LeadConnector / HighLevel): Provides our chat widget and messaging inbox; records and stores chat transcripts and the contact details you provide.
• Superlemon (WhatsApp chat button) (Superlemon): Lets you start a WhatsApp conversation with us; WhatsApp (Meta) processes those messages.

Session analytics

• Hotjar (session recording and heatmaps) (Hotjar Ltd.): Records how visitors interact with our pages (see “Session analytics and monitoring” below). Hotjar privacy policy; Hotjar opt-out.

We may add or change providers over time. When we do, we will update this list.

Your cookie choices. You can block or delete cookies in your browser settings (blocking essential cookies may stop the cart or checkout working). You can opt out of targeted advertising and the “sale” or “sharing” of your information at Your Privacy Choices (Section 10), where possible, by using a Global Privacy Control signal, through the provider links above, and through industry tools such as the Digital Advertising Alliance and Network Advertising Initiative opt-out pages.

6. Session analytics and monitoring

We use Hotjar (Hotjar Ltd.), a session-recording and heatmap tool, on the Site. Hotjar records how visitors interact with our pages, including clicks, taps, scrolling, mouse movements, other page interactions, and text typed into non-sensitive fields (such as site search). Hotjar is configured to mask sensitive fields and payment fields, so their contents are not captured, and it does not operate on Shopify checkout payment fields. Recordings are linked to a random device identifier, together with device, browser, approximate location and pages visited. We use this information to understand how the Site is used, find and fix errors and usability problems, improve design and content, and detect misuse or fraud. Hotjar processes it on our behalf. You can opt out of Hotjar recording at Hotjar’s opt-out page; see also the Hotjar privacy policy. We may use other session-analytics tools in future and will update this policy if we do.

7. Chat and messaging

Our Site offers live chat and messaging through LeadConnector (a HighLevel product), and a WhatsApp chat button provided through Superlemon. When you use chat or messaging, the conversation (including the messages you type and any contact details or files you provide) is recorded and stored by us and by our chat provider, and may be reviewed by our customer-service team. We use chat records to answer your inquiry, follow up on quotes and orders, keep a record of our communications, train our team, and improve our service. Please do not share payment card details, passwords or sensitive personal information in chat.

8. Email and SMS

If you sign up for marketing, we will send you marketing emails and, where you have given express consent to receive marketing text messages, marketing texts. Consent to marketing texts is not a condition of purchase. You can unsubscribe from emails using the link in any email, and from texts by replying STOP (reply HELP for help). Message frequency varies; message and data rates may apply. We will still send transactional messages about your orders and inquiries. We do not share mobile numbers or SMS opt-in data with third parties for their own marketing.

Loyalty program. If we offer a loyalty program and you join it, we and our loyalty-program provider process your name, email, order history and points activity to run the program.

9. How we disclose personal information

• Service providers who process information on our behalf, such as Shopify, payment processors, carriers and freight companies, warehouse and fulfilment partners, IT, hosting and security providers, analytics providers, email/SMS platforms, review, chat and customer-service tools, and professional advisers (lawyers, accountants, insurers).
• Advertising and analytics partners (Section 5), such as Google, Meta, Microsoft, Pinterest, and OpenAI and Reach (through the OpenAI Ads & ChatGPT Ads Pixel), which may use information collected through their pixels for their own purposes under their own privacy policies. This may be a “sale” or “sharing” under some state laws (Section 10).
• Affiliates under common ownership or control with us, which help provide customer service and support for our stores.
• Payment disputes, fraud and legal reasons: payment processors, card networks, fraud-prevention services, collection agencies, courts, law enforcement and regulators, where reasonably necessary to respond to a chargeback or payment dispute, recover amounts owed, prevent fraud, comply with law or legal process, or protect our rights, customers and business. We do not make customers’ information public.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.
• With your direction or consent, for example when you ask us to coordinate with your installer.

We do not sell personal information for money.

10. “Do Not Sell or Share” and targeted advertising opt-out; Global Privacy Control

Using advertising cookies and pixels (such as the Meta Pixel, Google Ads, Microsoft UET, Pinterest Tag and the OpenAI Ads & ChatGPT Ads Pixel) to show you ads based on your activity across websites may be considered a “sale” or “sharing” of personal information, or “targeted advertising,” under California and other US state laws. In the past 12 months we have “sold” or “shared” (in this sense only) identifiers, internet and network activity, commercial information and inferences with advertising partners, for cross-context behavioral advertising.

To opt out, visit Your Privacy Choices / Do Not Sell or Share My Personal Information (also linked in the footer of every page), or email us at sales@designerplants.com with the subject “Do Not Sell or Share.” You do not need to create an account or verify your identity to opt out.

Global Privacy Control (GPC). Where possible, if your browser sends a GPC signal, we treat it as a valid request to opt out of sale, sharing and targeted advertising for that browser and device. You can also use our Your Privacy Choices page. Opt-out requests made through that page or by email apply to the browser and device you use and, if we can link them to your customer account, to that account. You can learn more about GPC at globalprivacycontrol.org. We do not currently respond to browser “Do Not Track” signals.

We do not knowingly sell or share the personal information of consumers under 16 years old.

11. Your US state privacy rights

Depending on where you live and whether a state privacy law applies to us, you may have the following rights, subject to legal exceptions:

• Know / access: to know what personal information we have collected about you, the categories of sources, purposes, and the categories of third parties we disclose it to, and to receive a copy of specific pieces of personal information (in a portable format, where required).
• Delete: to ask us to delete personal information we collected from you.
• Correct: to ask us to correct inaccurate personal information.
• Opt out of the sale or sharing of personal information, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects (we do not carry out such profiling).
• Limit the use of sensitive personal information. We use sensitive personal information (account credentials) only to provide and secure your account, which does not give rise to this right.
• Non-discrimination: we will not deny you goods, charge different prices, or provide a different level of service because you exercised your rights, except as permitted by law (for example, a loyalty or discount program you choose to join).
• Appeal: if we decline your request, you may appeal by replying to our decision or emailing us with the subject “Privacy Appeal.” We will respond within the time required by law. If your appeal is denied, you may contact your state Attorney General.

How to make a request. Email sales@designerplants.com with the subject “Privacy Request,” write to us at the address in Section 20, or use the Your Privacy Choices page for opt-outs.

Verification. To protect your information, we will verify requests to know, delete or correct by matching information you give us (such as your name, email address, phone number, and a recent order number or delivery address) with our records. We may ask for more information where a request involves sensitive or specific pieces of information. We will use information provided for verification only for that purpose. We do not require verification for opt-out requests, but we may deny an opt-out we reasonably believe is fraudulent.

Authorized agents. You may use an authorized agent. We may require written, signed permission from you and may ask you to verify your identity directly with us, unless the agent holds a valid power of attorney.

Timing. We will confirm receipt of a request within 10 business days and respond within 45 days, or extend that once by up to 45 more days where permitted, telling you why.

12. Additional information for California residents

In the past 12 months we have collected the categories of personal information listed in Section 2, from the sources listed there, for the business and commercial purposes in Section 3. We disclosed each category for a business purpose to service providers and affiliates as described in Section 9. We “sold” or “shared” the categories described in Section 10 to advertising partners. We do not sell or share sensitive personal information, and we do not use it to infer characteristics about you.

Shine the Light. We do not disclose personal information to third parties for their own direct-marketing purposes as defined by California Civil Code § 1798.83, other than through the advertising cookies and pixels described above, which you can opt out of.

Notice of financial incentive. We may offer discounts or rewards when you sign up for emails or texts or join our loyalty rewards program. Joining is optional, you can withdraw at any time by unsubscribing, and the terms are shown when you sign up. We estimate the value of your information to be reasonably related to the value of the discount or reward offered, based on our expected sales from subscribers less the cost of the offer.

13. How long we keep information

We keep personal information only as long as reasonably necessary for the purposes in this policy, including to complete orders, honor returns and warranties, provide customer service, meet tax, accounting and legal obligations, resolve disputes and enforce our agreements. As a guide:

• Order, invoice and payment records: 7 years after the order, for tax and accounting.
• Customer-service, chat and email records: 3 years after the last contact, or longer if relevant to a warranty claim or dispute.
• Marketing lists: until you unsubscribe, plus a suppression record so we do not contact you again.
• Analytics and advertising data: according to each provider’s retention settings, generally no longer than 26 months.
• Session-recording data: no longer than 12 months.

When information is no longer needed, we delete or de-identify it.

14. Security

We use reasonable administrative, technical and physical safeguards, and our store runs on Shopify, whose checkout meets PCI DSS requirements. No website, transmission or storage system is completely secure, so we cannot guarantee security. Please keep your account login details confidential and tell us promptly if you believe your information has been compromised.

15. Children

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 (or under 16 for sale or sharing). If you believe a child has given us personal information, contact us and we will delete it.

16. International access and transfers

We are based in the United States, and our store data is hosted by Shopify and our other providers in the United States and other countries. Some of our service providers and affiliates may access or process information outside the United States for the purposes in this policy. Those countries may have different privacy laws from your home state. We take reasonable steps, including contractual and access controls, to protect information that is accessed or processed outside the United States.

17. Third-party sites and platforms

The Site may link to, or embed content from, third-party websites and platforms (for example, social-media sites, review platforms and carriers). Their own privacy policies apply, and we are not responsible for their practices.

18. Payment disputes and fraud

If you start a chargeback or payment dispute, or if we suspect fraud, we may share relevant order, delivery and communication records with payment processors, card networks, fraud-prevention services, collection agencies and, where appropriate, law enforcement, as described in Section 9. We do not publish this information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the “Last updated” date. If we make material changes, we will give additional notice where required by law, for example by a notice on the Site.

20. Contact us

Designer Plants USA
Attn: Privacy
30 N Gould St, Sheridan, WY 82801, USA
Email: sales@designerplants.com
Opt out of sale/sharing: Your Privacy Choices